Launching 12/1/2025
SHIPPING & RETURNS
SHIPPING POLICY
The Confectionery: Shipping Policy
2. Shipping Methods & Rates
We offer the following shipping options for domestic orders. The final cost for all methods is calculated at checkout based on the weight of your order and the delivery destination.
Shipping Option
1. Standard Ground
* Estimated Transit Time: 5–7 Business Days
* Cost: Calculated at checkout (based on weight and destination)
RETURN & EXCHANGE POLICY
Discover The Confectionery's hassle-free Return & Exchange Policy. We understand that sometimes, a product may not meet your expectations. In such cases, our straightforward refund or exchange policy is designed to build trust and provide you with the assurance that you can shop with peace of mind.
At The Confectionery, we are committed to your satisfaction. Whether it's a return or exchange, we aim to make the process simple and convenient for you. Your confidence in our products is our priority.
The Confectionery: Refund and Return Policy
At The Confectionery, we want you to be completely delighted with your luxurious bath soaks. Due to the personal nature of our bath products, we have specific guidelines regarding returns and refunds.
1. Eligibility for Returns (Damaged or Incorrect Items Only)
We do not accept returns or exchanges for products simply because of a change of mind, or if you do not like the scent or texture.
We only accept returns or offer refunds if the item you received is:
Damaged: The product was broken, leaking, or compromised upon arrival.
Incorrect: You received a different product than the one you ordered.
2. Policy Window
You must contact us regarding a damaged or incorrect item within 7 calendar days of receiving your order. Requests made outside of this window will not be eligible for a refund or return.
3. How to Initiate a Return or Refund
To initiate a request, please follow these steps:
Contact Us: Email us immediately at [Insert Customer Service Email Here] with your Order Number in the subject line.
Provide Proof: You must include clear photographic evidence of the damaged or incorrect item and the original packaging.
Wait for Confirmation: We will review your claim and typically respond within 2-3 business days with instructions on how to proceed.
4. Refund Process
A. For Damaged or Incorrect Items:
If your return is approved, you will have the option of either:
Full Refund: A refund for the original purchase price (excluding shipping costs) will be processed to your original method of payment within 5-10 business days.
Replacement: We will ship a replacement of the original item at no additional cost to you.
5. Non-Returnable Items (No Exceptions)
The following items are final sale and are not eligible for returns, exchanges, or refunds, except in the case of confirmed damage or error on our part:
Items that have been opened, used, or partially consumed.
Gift Cards.
Any product explicitly marked as Final Sale or Clearance.
We appreciate your understanding of this policy, which helps us ensure the quality and safety of all our bath soak products.